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Steve Scauzillo: How to turn off political 'robocalls'
Friday, July 25, 2008
(Pasadena Star News) With Obama giving a
stump speech in Berlin
(Ich bin ein Illinoisan) and McCain visiting a
German restaurant in the
Midwest, I can say without reservation the
silly season is upon us. Well, not
quite. The only thing missing are those
robocalls
in which the candidate - or some worthy
surrogate (Madonna? Susan
Sarandon? Phil Gramm?) - give a recorded spiel
on how we should vote in
November. It's July, so people may have
forgotten receiving a deluge
of annoying, intrusive automated calls from
candidates during the
presidential primary in February, usually at
dinner time or when your
favorite show is on TV. Shaun Dakin, a
marketer who founded the Web site
StopPoliticalCalls.org, hasn't forgotten. He's
collected 50,000 names
from people who want to block these political
robocalls. While the federal Do Not Call
Registry has about 160
million phone numbers on it, most of these
Americans don't realize that
charities, market research and political calls
are exempt. "You can't get too angry at
charities. But nobody likes
politicians. No one is very happy with
political robocalls," Dakin told
me Friday morning. Dakin is joined by
California Sen. Dianne Feinstein, who
co-authored legislation this year that would
ban robocalls between 9
p.m. and 8 a.m. and restrict political calls to
no more than twice a
day per telephone number. Feinstein was awakened to
the issue in February when she taped a
political message for another Talk about the phone
call at 3 a.m.
After getting
a flood of calls from very real and very angry
constituents at her
senate office, Feinstein said "she learned her
lesson" and would not
make another robocall ever again. And, she set
out to regulate the
practice. Feinstein and other legal
experts believe that it is a
violation of free speech to outlaw political
calls. So, she's chosen to
regulate the worst practices. Others
wonder how effective these calls really are. In
fact, some political strategists say they turn
voters off.
But
the issue gets down to money. Dakin said it
once cost about 25 cents
per call. Now, vendors have lowered that to 2
cents or less per call,
making robocalls the cheapest form of political
messaging. A Pew
Internet & American Life Project study
found it is the No. 1 form
of congressional communication. The study found
that 81 percent of Iowa
voters received robocalls during the caucuses.
Companies doing these
calls would lose big bucks if the practice was
stopped or curtailed. There's also a
matter of the law. The calls are illegal
according to California Public Utilities
Commission's own rules. Yet,
the CPUC has not picked up a phone to call off
these robotic nuisances.
According to CPUC Code Sections 2871-2876 (http://law.justia.com/california/codes/puc/2871-2876.html),
the call must begin with a "live" caller and he
must ask permission of
the person being called before hitting the play
button. The "live"
person must also identify the organization
making the call. This almost never
happens. As Dakin said, using live people would
defeat the purpose.
Dakin
said he's received thousands of e-mails from
people who are fed up with
robocalls from political candidates. Many are
people who work at night
and have had their sleep interrupted. Others
are stay-at-home mothers
whose infants are awakened from naps. Senior
citizens - a high
propensity voting bloc - report getting 15 or
more calls a day. If the state were to
abide by the law, the caller would
have to be live. At least the person answering
the phone could have the
satisfaction of venting to a live human being.
Steve Scauzillo is the opinion pages
editor for the San Gabriel Valley
Newspapers.

